Spotlighted Practices

A partnership between Stanford University's Clinical Excellence Research Center and Peterson Center on Healthcare has identified these primary care practices that are delivering exceptional value—higher quality at significantly less cost—to their patients.


Learn how this clinic’s focus on standardization and continuous improvement and its emphasis on patient-centered care improve quality and reduce cost.

  •  
  • Practice follows care pathways developed by clinical consensus; standardization enables greater delegation to medical assistant staff.
  •  
  • Every two physicians are supported by three medical assistants who work together in a layout that encourages constant communication.
  •  
  • Physicians prioritize taking the time to help patients to make well-informed care decisions.

To find tools and resources related to this case study complete the following module:
  • Become more patient-centered in your approach to providing care

  • Learn how to be more sensitive to nonmedical and spiritual dimensions of care

  • Empower your patients to improve their self-management skills and self-efficacy

Learn how this practice actively seeks out and responds to patient feedback to improve outcomes.

  •  
  • Practice is noted for seeking and responding to feedback, and using it for improvement in the patient experience.
  •  
  • Staff systematically ensure patients get recommended care, in or out of the practice, through careful follow-up.
  •  
  • Physicians have a strong commitment to keep patients out of the hospital and engage them in shared decision making.

To find tools and resources related to this case study complete the following module:
  • Overcome cultural differences, language barriers, and low health literacy to effectively assist your patients

  • Help patients understand the need for follow-up appointments, referrals, diagnostic tests, and procedures

  • Provide your patients with educational tools for use outside of the office

Learn how this team in Florida works together across the continuum of care to avoid unwanted and unnecessary care for their patients.

  •  
  • Practice prides itself on being available to patients 24/7 and has home monitoring in place for its highest risk patients.
  •  
  • Case managers lead care planning for complex patients and a “concierge” is available to help with potential obstacles like transportation and translation for their largely Spanish-speaking, socioeconomically disadvantaged patient population.
  •  
  • Staff members maintain close relationships with a select group of specialists and track the quality and affordability of these specialists’ care to ensure value.

 

To find tools and resources related to this case study complete the following module:
  • Understand the issues and workflows that affect patient access in your practice setting.

  • Identify strategies that can be implemented in your practice setting to improve access.

  • Implement strategies to improve patient access using the relevant resources and tools referenced in the module.

Learn how Ridgewood’s physicians share a passion for practicing medicine using evidence-based principles.

  •  
  • The physicians follow evidence-based protocols which enables them to delegate many tasks to other members of their care team.
  •  
  • Patients with chronic illnesses are prompted for follow-up visits and tests by indexing those visits to prescription refills.
  •  
  • Physicians refer to a small, informal network of trusted specialists, and carefully manage the referral process.

 

To find tools and resources related to this case study complete the following module:
  • Identify opportunities for improvement

  • Implement small, rapid cycles of change using evidence-based interventions and the Plan-Do-Study-Act (PDSA) cycle

  • Gain practice tips and strategies for office-based quality improvement

Learn how this community health center maximizes patient access to care.


The center is open seven days a week, accommodates patient walk-ins, and offers a 24 –hour nurse advice line.

 

Referrals are carefully coordinated, often include a translator, and are stratified for urgency.

 

Mental health is integrated in a culturally appropriate way, and patients receive support to help them maintain health insurance coverage.


To find tools and resources related to this case study complete the following module:
  • Understand key elements to successful optimization of coordination of care in a medical neighborhood.

  • Explore strategies for developing and sustaining enhanced care coordination services in their practice.

  • Implement workflows and documentation processes that facilitate care coordination between primary care and specialists.

Learn how the team at SureCare has improved access and extended hours while keeping team morale high.

  •  
  • Staggered schedules and sufficient scale help maintain good work-life balance across the care team.
  •  
  • SureCare has cross-trained MAs and standardized work to increase office efficiency and patient flow.
  •  
  • Physicians refer patient to each other initially, leveraging expertise developed in dermatology and orthopedics.

To find tools and resources related to this case study complete the following module:
  • Identify ideas to improve internal communication

  • Introduce opportunities for staff to influence practice improvements

  • Manipulate job descriptions and performance evaluation templates

   

Register here if you would like to register a new practice. By registering you will become an Administrator and can invite others to join your practice in accordance with the membership license.


Register here if you would like to register a new practice, or group of practices. By registering you will become an Administrator and can invite others to join your practice or group of practices in accordance with the membership license.

Select this option if someone has invited you to participate. Your Practice ID will be required in order to be added to this practice.

Provide your practice ID

Select this option if you:

  • Represent a group of more than 200 practice locations

  • Would like to resell ACP Practice Advisor®

  • Would like to use it for consulting

  • Represent an Academic affiliated practice

Phone: 202-261-4509 or 1-800-338-2746


Note: Payment for the Practice Advisor is processed through PayPal. If you do not have a PayPal account, you can set up a one time, free and secure PayPal transaction during the check out process. However, if you would like to set up a PayPal account in advance and use it for payment, click here.