• Jump start your preparation for PCMH 2014 recognition through NCQA

  • Focus on the “must pass” elements of the PCMH 2014 NCQA program

  • Review the results with your practice to identify gaps and key opportunities for improvement

  • Adapt and utilize sample policies & procedures to help train your staff

  • Reduce malpractice risk by improving the way your office tracks and manages laboratory tests, imaging procedures, and specialty referrals

  • Download sample forms to improve office operations

  • Identify ideas to improve internal communication

  • Introduce opportunities for staff to influence practice improvements

  • Manipulate job descriptions and performance evaluation templates

  • Overcome cultural differences, language barriers, and low health literacy to effectively assist your patients

  • Help patients understand the need for follow-up appointments, referrals, diagnostic tests, and procedures

  • Provide your patients with educational tools for use outside of the office

  • Become more patient-centered in your approach to providing care

  • Learn how to be more sensitive to nonmedical and spiritual dimensions of care

  • Empower your patients to improve their self-management skills and self-efficacy

  • Improve patient and clinician satisfaction by enhancing transitions in care

  • Learn about key components of transitions in care

  • Adapt sample policies and forms for use in your practice

  • Apply key principles from the first Facilitate Transitions module to complex patients

  • Introduce evidence-based guidelines to support transitions in care for youth/young adults

  • Learn how health IT can support smooth transitions in care

  • Determine whether your practice maximizes the effectiveness of the office’s practice management system

  • Familiarize yourself with registries

  • Assess whether your practice is meeting essential Meaningful Use metrics

  • Become familiar with common terms and options for EHRs

  • Determine whether your practice is using advanced features of your EHR

  • Assess whether your practice is meeting key Meaningful Use metrics

  • Identify opportunities for improvement

  • Implement small, rapid cycles of change using evidence-based interventions and the Plan-Do-Study-Act (PDSA) cycle

  • Gain practice tips and strategies for office-based quality improvement

  • Review nationally recognized clinical guidelines

  • Learn about the principles of population management

  • Apply new office processes to improve care for groups of patients with chronic conditions

  • Understand the challenges of changing behavior and how to guide your patients towards better health

  • Learn about a team approach to engaging patients

  • Download a variety of forms and training resources

  • Understand the issues and workflows that affect patient access in your practice setting.

  • Identify strategies that can be implemented in your practice setting to improve access.

  • Implement strategies to improve patient access using the relevant resources and tools referenced in the module.

  • Understand key elements to successful optimization of coordination of care in a medical neighborhood.

  • Explore strategies for developing and sustaining enhanced care coordination services in their practice.

  • Implement workflows and documentation processes that facilitate care coordination between primary care and specialists.

  • Learn how to use data to drive improved care and decreased costs in your practice.

  • Identify resources and strategies to engage in decision making about various health care interventions.

  • Eliminate unnecessary procedures and testing to reduce avoidable costs.